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21 Sep. 2023

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Fighting fraud: passport services abroad introduce FaceID checks

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Fighting fraud: passport services abroad introduce FaceID checks

SE "Document" in Prague and Cologne introduces temporary FaceID checks to prevent document fraud. Find out more about how the registration procedure in the electronic queue will work now

Issuing a policy Green card for traveling abroad by car
Issuing a policy Green card for traveling abroad by car
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Ukrainians who are abroad and plan to use the services of passport services in Prague and Cologne will be able to register in the online queue only using FaceID technology. This temporary measure is being implemented to prevent possible cases of fraud.


To confirm registration in the electronic queue, users will need to provide access to their camera, as indicated on the official website of the Passport Service in Prague. 


It is important to note that registration without FaceID verification will not be possible, and this protective measure is aimed at preventing any attempts to manipulate the queue in electronic format.


Restoration of entries in the electronic queue without the need to use FaceID will be available after the opening of stationary service centers in Prague and Cologne.


Please note! If a relative (husband, wife, guardian) registers in the queue for another person, this person must personally appear at the reception and provide an appropriate document confirming his/her identity.


It is noted that registration at foreign service centers of the Passport Service is possible only through the Telegram messenger.


In case of technical problems during registration in the queue, when it is impossible to get a coupon, users can contact the hotline at +38 (044) 597-87-77; +38 (067) 447-02-92; +38 (050) 472-57-55, or get advice in private messages on the official Facebook page of the State Enterprise "Document" (Cologne, Prague).




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Ukrainians abroad can apply to any passport service of the State Enterprise "Document" for the following services


 issuance of an ID-card or passport (including cases of loss or theft)

 exchange of an ID-card or a passport (expiration, change of information, unsuitability for use);

 exchange of a passport issued in 1994 for an ID-card (upon request or in case of unsuitability);

 simultaneous issuance of a passport and an ID-card;

 exchange of a driver's license (not available in Madrid).


We remind you! Earlier we wrote that separate subdivisions of the State Enterprise "Document" started their work in different European countries and continue to expand this list. We tell you where Ukrainians can exchange passport documents abroad here.




Our recommendation for a safe and comfortable trip: 


Visit Ukraine Insurance - insurance for a safe stay abroad without unnecessary expenses;

Green Card - compulsory car insurance for traveling abroad;

Visit Ukraine Tickets - book tickets for buses, trains, and airplanes to/from Ukraine and between cities around the world;

Private Lawyer service - professional legal support on visa and migration issues;

Visit Ukraine Merch - buy patriotic clothing and accessories with worldwide delivery.




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