Flight cancellations and delays: who can receive compensation from the popular low-cost airline and when
Passengers of Wizz Air will be able to receive compensation for flight cancellations and delays. Find out why the low-cost airline is changing its policy and what innovations to expect
The famous Hungarian air company Wizz Air is changing its response policy to flight delays and cancellations. Recently, many passengers have appealed to the company with complaints about not receiving reimbursement for flight delays or cancellations. As a result, a significant number of disgruntled passengers filed lawsuits against the airline.
Whether the company considers numerous complaints and how it will now react to flight delays read further.
Complaints about Wizz Air
Passengers have accused the company of ignoring their complaints, so the regulatory body – the Civil Aviation Authority of Great Britain – intervened. This institution obliged Wizz Air to revise its policy and provide passengers with free ticket booking for other flights.
According to Paul Smith, the Interim Head of the Regulator, passengers can expect their complaints and claims to be considered quickly and efficiently. At the same time, the airline should treat them fairly following the rules. Smith emphasized that the actions of Wizz Air were unacceptable.
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What can passengers expect?
Wizz Air has reported that it is currently updating the policies thus the Civil Aviation Authority will be monitoring its enforcement in the future. Additionally, representatives of the Authority will monitor the managing the previous complaints to check how the company pays out compensation to passengers.
The company undertakes to check the complaints and requests of passengers that were not approved in the previous months. This step will ensure that passengers who have had a negative experience will have their cases re-examined and receive the financial compensation they are legally entitled to.
What kind of compensation can passengers expect?
Wizz Air will reimburse the costs of:
● An alternative flight when the initial one was canceled;
● Accommodation in a hotel if the flight was postponed to the next day.
Recently, Wizz Air and Ryanair announced new destinations from Poland. Find out where you can set off and the schedule of new flights.
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Persons can visit hotels and stay there (outside hotel room) only if they wear respirator or face mask (including homemade mask), so that the nose and mouth are covered.
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Online check-in making in advance is recommended to avoid queues at check-in to hotel.
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Not more than 4 clients are allowed to stay at the table (excluding children under 14 years old). Unless these tables are separated by a special partition;
Self-serve is not allowed.