Emergency services in Ukraine: where to go for help?

Emergency services in Ukraine play a key role in ensuring the safety of residents and visitors to the country, especially in the context of ongoing military operations. Find out where to go for prompt assistance and how to act in crisis situations while in Ukraine

An insurance policy is a guarantee of your safety and peaceful stay on the territory of Ukraine

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Due to the ongoing war in Ukraine and martial law, it is extremely important for foreigners planning to visit the country or already in its territory to know where and how to contact in case of emergency. We are publishing a list of emergency services, their contacts and advice on how to stay safely in the country during the war.

General recommendations before travelling

Check the current situation. Before travelling, be sure to read the latest news and official warnings from your country's Ministry of Foreign Affairs and international organisations. Find out which regions are considered relatively safe and which are not recommended for travelling.

Register at the embassy. Foreign nationals can (and often are) required to register with the consular office of their country's embassy or consulate in Ukraine. This allows your diplomatic representatives to contact you in case of an emergency and provide the necessary assistance.

Take out insurance. Medical insurance covering military risks is extremely important. On the Visit Ukraine portal, you can apply for a policy that will compensate for the consequences of war.

Download useful applications

1. The Diia app to get official services in Ukraine or find shelters nearby.

2. Apps to track air alerts, such as Air Alert, Air Alert, etc.

3. Offline maps (e.g. Maps.me or Google Maps with downloaded offline maps of the regions).

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Emergency numbers in Ukraine

While some regions may have a single 112 number (similar to the European emergency number), many people in Ukraine still use the traditional four separate numbers. Be sure to keep both 112 and traditional numbers:

101 - Fire and rescue

Call in the event of a fire, an accident at an infrastructure facility, flooding, or the need for rescue operations (including unblocking people, helping with blockages, etc.)

102 - Police

Call in the event of a crime or any situation that threatens your safety or the safety of others: theft, robbery, assault, suspected sabotage. The police can also help in case of conflicts on the road, road accidents, and in cases requiring the involvement of law enforcement agencies.

103 - Emergency medical care

Call in case of an accident, sudden deterioration of health or exacerbation of chronic diseases.

104 - Emergency gas service

Call if you smell gas or suspect a leak, find a damaged gas pipeline or other emergency related to gas equipment.

112 - Single emergency number

When you call 112, operators will redirect your call to the appropriate service (police, ambulance, firefighters, etc.).

Where to go for additional help in times of war

▪️ Hotline of the Ministry of Internal Affairs of Ukraine

Phone number: 1536.

This number provides additional information on emergency procedures, legislative aspects, and reporting offences.

▪️ Hotline of the Ukrainian Parliament Commissioner for Human Rights: +380 (44) 299-74-08 or 0 800 501 720

You can contact the Ombudsman in case of human rights violations and extraordinary circumstances that require the Ombudsman's intervention.

▪️ Hotlines of volunteer and humanitarian organisations

Ukrainian Red Cross: +380 (800) 332-656 (toll-free within Ukraine, for calls from abroad, see the organisation's website).

International humanitarian organisations (UNHCR, Doctors Without Borders, etc.) also publish their contacts, but most often their activities are regionally focused, and it is easier to find up-to-date information through official websites or local volunteer groups.

▪️ National hotline for the prevention of domestic violence, human trafficking and gender discrimination

116 123 or 0 800 500 335

You can call if you are a victim of domestic violence.

Are you planning a trip to Ukraine?

Given the situation in the country, it is worth taking out health insurance covering military risks in advance. Such a policy guarantees you confidence and protection, allowing you to stay in Ukraine without any unnecessary worries.

Take out health insurance today and take care of your safety now!

Remember! Medical services in Ukraine for foreigners have their own peculiarities. Depending on the choice between public and private healthcare, costs can vary significantly. We talked about the cost of medical services for foreigners and why it is necessary to take care of health insurance.

Want to know more? Read the latest news and useful materials about Ukraine and the world in the News section.

We recommend purchasing it for a safe and comfortable trip to Ukraine: 

Visit Ukraine Insurance – health insurance with coverage of war risks;

Visit Ukraine Mini Hull Insurance – car insurance with extended coverage in Ukraine;

Visit Ukraine Osago – compulsory motor third party liability insurance for cars with Ukrainian registration;

Visit Ukraine Tickets – bus and train tickets to/from Ukraine;

Visit Ukraine Tours – the largest online database of tours to Ukraine for every taste;

Visit Ukraine Hotels – hotels for a comfortable stay in Ukraine;

Visit Ukraine Merch – patriotic clothing and accessories with worldwide delivery.

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