Information page for
tourists and visitors
- Сrossing the Ukrainian border
- Observation / self-isolation
- Stay on the territory of Ukraine
- Staying abroad
For citizens of "Green Zone" countries
Position of country according to "Red zone" and "Green zone" shall be taken to account during customs clearance in Ukraine, not during departure of foreign national from his/her country;
In case of transit flight through the "Red Zone" country, the zone where country of departure is situated shall be taken into account;
The citizens from countries with a high level of COVID-19 cases who have not been on the territory of these states over the past 14 days* are not required to undergo observation.
Citizen of Ukraine or person with permanent residence permit in Ukraine can be without insurance policy.
*The insurance policy should be issued by a company registered in Ukraine or a foreign insurance company that has a representative office in Ukraine or a contractual relationship with an insurance company partner in Ukraine.
The policy must cover the costs associated with the treatment of COVID-19, observation and the entire duration of stay in Ukraine.
List of countries
Afghanistan
Bangladesh
Barbados
Belarus
Belize
Brunei
Burkina Faso
Burundi
Cameroon
CAR
Congo
Croatia
Djibouti
Dominica
DRC
Egypt
Equatorial Guinea
Eritrea
Estonia
Fiji
Greece
Guinea
Guinea-Bissau
Haiti
Indonesia
Ireland
Italy
Ivory Coast
Jordan
Latvia
Liberia
Malawi
Mali
Mauritania
Mauritius
Mongolia
Mozambique
Myanmar
Nepal
New Zealand
Nicaragua
Nigeria
Pakistan
Portugal
Saint Kitts and Nevis
Saint Lucia
San Marino
Senegal
Seychelles
Sierra Leone
Slovenia
Somalia
South Korea
South Sudan
Sri Lanka
Sudan
Sweden
Tajikistan
Thailand
Timor-Leste
Tunisia
Turkey
Uganda
Ukraine
United Kingdom
Vatican
Yemen
Data not available
Federated States of MicronesiaKiribati
Marshall Islands
Nauru
North Korea
Palau
Rwanda
Samoa
Solomon Islands
Tanzania
Tonga
Turkmenistan
Tuvalu
Vanuatu
*the list of countries is updated every 24 hours
For citizens of "Red Zone" countries
The "red zone" consist of countries where COVID-19 cases numbers in the last 14 days are higher of cases numbers in Ukraine.
Also, those countries where was increased more than 30% of new cases in the last 14 days compared to the last two weeks.
The list of such countries will be reviewed by the Ministry of Health every 7 days.
The fact that a citizen has a certificate of COVID-19 does not relieve him of the need to undergo COVID-19 testing using the PCR method after crossing the state border or undergoing an observation if the citizen has arrived from a country entering the “red zone”.
Persons who cross the state border of Ukraine should install app "Dii Vdoma" and can choose one of three options:
1. Observation in specialized isolators;
2. 14 days self-isolation at the place of residence for persons who have agreed to undergo it using the "Dii Vdoma" mobile app;
3. Pass the COVID-19 test using the PCR method after crossing the state border.
Also, a person can be free from self-isolation in Ukraine in case he/she has a negative test result for Covid-19 by PCR, which was passed no later than 48 hours before crossing the Ukrainian border (starting from 1/08/2020). Installing app “Dii Vdoma” is required.
*The removal procedure from self-isolation with a foreign test result is not defined.
Children under 12 years are free from self-isolation.
How to pass PCR-test and stop self-isolation through app “Dii vdoma”
If citizen of "Red Zone" or Ukrainian, who returned from "Red Zone" does not want to undergo Self-Isolation during 14 days and wants to perform PCR test to cancel the Self-Insulation he/she must comply with following rules:
1.In all cases to download "Dii Vdoma" mobile app and specify his/her phone number as well as place for undergoing Self-Isolation;
2.After crossing border, the person has 24 hours to get to place of Self-Isolation. During this time mobile app will automatically remind person to note whether he/she has arrived at destination place or not;
3.During these 24 hours it is possible to perform PCR test in laboratory/clinic that are in the list of the Public Health Centre (the list is in the end of this page and is constantly updated. The laboratories which are not in the list don’t have access to the system; therefore they can’t provide the results of test to withdraw self-isolation.
4.During the test, the person must provide laboratory with his/her phone number linked to "Dii Vdoma" mobile app and fill in the informed agreement for data processing. The fact of crossing the Ukrainian border should be indicated in the agreement if it took place during the last 14 days; the exact date of arrival in Ukraine should be indicated.
5.After performing test, the person shall go to his/her place of Self-Isolation and note in app that he/she has arrived at destination place;
6.The result of test should be ready 24-48 hours after performing;
7.The laboratory staff only by person request must forward the negative test result to Public Health Centre by indicating the tourist’s phone number linked to "Dii Vdoma" mobile app;
8.In turn, the Public Health Centre collects the data in the unified electronic database and submits to "Dii Vdoma" mobile app the information on termination of Self-Isolation;
9.In this way tourist see in his/her "Dii Vdoma" mobile app if Self-Isolation is cancelled automatically and he/she can leave the premises and travel;
10.Test that was passed in the laboratory which is not in the list of Public Health Centre is not taken into account.
11."Dii Vdoma" mobile app shall not be deleted during the whole stay in Ukraine;
12.Person can’t enter negative test result by himself/herself to "Dii Vdoma" mobile app;
13.Person can’t leave the place of Self-Isolation until he/she receives a message in "Dii Vdoma" mobile app about terminating Self-Isolation for him/her.
All foreign nationals must have Health Insurance Certificate. Such Health Insurance Certificate shall be issued by company registered in Ukraine, or foreign insurance company that has a representative office in Ukraine and/or is in the treaty relations with insurance company the partner in Ukraine.
Health Insurance Certificate must cover costs related to COVID-19 treatment, observation and must be valid during the whole stay of visitor in Ukraine.
The citizen from the red zone should install mobile app "Dii Vdoma" and be on self-isolation for 14 days, or on self-isolation before receiving the test results.
When passenger passing the passport control he should inform employee of the State Border Guard Service about his phone number* and the address of the place of self-isolation, and then show the appropriate window of the application.
It is forbidden to leave the place of observation by your own.
*Mobile app functions only with the SIM card of Ukrainian mobile operator. Please contact your air carrier to buy such SIM card.
Questions / Answers
1.If a person needs to change the location or phone number in the app “Dii vdoma” for any reason?
Person should contact support of "Dii Vdoma".
2. How long does it take to get to the self-isolation place?
After crossing border the person has 24 hours to get self-Isolation place;
3. Can person leave the self-isolation place?
While Self-Isolation period lasts the person has 2 hours per day during the daytime for personal needs. Therein he/she may leave the place of Self-Isolation to visit shops where groceries, personal care products, medicines, medical devices are sold. These shops must be located no more than 2 km from the place of Self-Isolation;
4. How does the lab pass the tests to the Public Health Centre?
Laboratory according to Rules shall forward data on NEGATIVE test result to Public Health Centre only "upon request of person". That is, if person does not request it, the data will not be forwarded and no notification on termination of Self-Isolation will be sent to mobile app.
5. Why should install the app "Dii vdoma" on your personal phone number?
Upon crossing border the information about person together with his / her phone number is entered into database of State Border Guard Service of Ukraine and Gart system. These phone numbers are entered into database, from this moment person has 24 hours to get to place of Self-Isolation.
6. How to find out how much time has passed and how much is left to arrive at the self-isolation place?
When person enters his / her phone number into mobile app for activation the interface shows how much time left before activating Self-Isolation period.
7. Is it possible to be in Ukraine like transit?
Transit stay in Ukraine without self-isolation and passing the test is possible up to 48 hours.
8. If person goes to Ukraine in transit through the red zone?
This transit is possible up to 24 hours without quarantine upon arrival and passing the test.
9. Is it necessary to buy an insurance policy for children?
Yes, the policy is necessary for all tourists who came from the red zone.
10. Is it necessary to install the application "Dii vdoma" for children?
Children under 14 years traveling with their parents have the right not to install the app.
11. If person have a residence permit in Ukraine, is it possible not to purchase an insurance policy?
If a person with a residence permit came from any zone - he may not purchase an insurance policy.
List of countries
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Belgium
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Bulgaria
Cambodia
Canada
Cape Verde
Chad
Chile
China
Colombia
Comoros
Costa Rica
Cuba
Cyprus
Czech Republic
Denmark
Dominican Republic
Ecuador
El Salvador
Eswatini
Ethiopia
Finland
France
Gabon
Gambia
Gayana
Georgia
Germany
Ghana
Grenada
Guatemala
Honduras
Hungary
Iceland
India
Iran
Iraq
Israel
Jamaica
Japan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Laos
Lebanon
Lesotho
Libya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malaysia
Maldives
Malta
Mexico
Moldova
Monaco
Montenegro
Morocco
Namibia
Netherlands
Niger
North Macedonia
Norway
Oman
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Qatar
Romania
Russia
Saint Vincent and the Grenadines
Sao Tome and Principe
Saudi Arabia
Serbia
Singapore
Slovakia
South Africa
Spain
Suriname
Switzerland
Syria
Togo
Trinidad and Tobago
UAE
Uruguay
USA
Uzbekistan
Venezuela
Vietnam
Zambia
Zimbabwe
Data not available
Federated States of MicronesiaKiribati
Marshall Islands
Nauru
North Korea
Palau
Rwanda
Samoa
Solomon Islands
Tanzania
Tonga
Turkmenistan
Tuvalu
Vanuatu
*the list of countries is updated every 24 hours
DII VDOMA
Functions of "Dii Vdoma" mobile app are as follows:
- Confirmation of the location of self-isolation location determination.
- Photo confirmation of stay at the place of self-isolation.
- Planned functions to monitoring symptom development.
Download "Dii Vdoma" mobile app by scanning QR code sign-in poster in passport control areas, or find "Dii Vdoma" mobile app by searching the App Store or Play Market.
How to log into mobile app?
- Enter Ukrainian mobile phone number, confirm registration with the code received to mentioned phone number,
- Fill in data on location of self-isolation place;
- After filling in data on self-isolation place, the screen "Are you already at the self-isolation /observation place?" will open. This application screen you need to show to State Border Guard Service officer.
- You need to confirm your arrival at self-isolation place, as your location is recorded when you send photo. It should be the same as the one you specified when logging into mobile app.
Rules for staying in hotels
In hotel:
- The simultaneous stay of visitors in the hotel lobby not more than one person per 10 square meters of serviceable area is allowed.
- Persons can visit hotels and stay there (outside hotel room) only if they wear respirator or face mask (including homemade mask), so that the nose and mouth are covered.
- Hotel guests are obliged to keep the 1.5 meters distance.
- Online check-in making in advance is recommended to avoid queues at check-in to hotel.
- Meals in hotels are provided through meals delivery service to rooms upon prior order or at hotel restaurants situated inside or in open areas, provided the distance of at least 1.5 meters between seats at adjacent tables.
- Not more than 4 clients are allowed to stay at the table (excluding children under 14 years old). Unless these tables are separated by a special partition;
- Self-serve is not allowed.
During quarantine it’s not allowed:
- To stay in transport, shopping malls and entertainment centers, shops, premises not wearing personal protective equipment, such as respirator or face mask, including homemade ones;
- To leave observation places on your own.
It’s important!
- Please keep the 1.5 m distance in catering sites, transport and premises.
- Give preference to contactless payment for services and goods;
- Use protective gloves in transport, public places and shopping malls.
- Disinfect hands, mobile phone and headphones regularly.
- Excursion groups can number up to 50 people. All passengers must wear face masks when making excursion on bus.
Information for those
who travels abroad
What to do if...
...I've already planned a trip and even paid for it?
- Contact airline, travel company or travel operator through which you booked your trip and check the current status of quarantine restrictions in that country as well as your booking status;
-
Learn more about rules of entry into the countries of Europe:
https://tripadvisor.mfa.gov.ua - Contact diplomatic institution of Ukraine as well as with representative office of this country in Ukraine;
- Take a close look at terms of your Health Insurance Certificate. Make sure that it covers the costs that may arise in case of emergency, including the infection with COVID-19 virus;
- Make sure you have extra money in case of emergency (cancellation of return flights, forced stay in country longer than planned one, etc.);
- Take all necessary medicines.
...I’m already in the country where COVID-19 cases continue to be registered?
- Please contact Ukrainian diplomatic institution nearest to you and provide information about your location and contact details. The consuls will only be able to help you if you report about yourself; List of foreign diplomatic institutions of Ukraine;
- Get registered with the Druh ("Friend") system, which provides the voluntary registration of Ukrainian citizens travelling abroad. In such case our consuls will have up-to-date information about your in digital database;
- Avoid visiting regions affected by virus;
- Keep an eye on all reports from local authorities and make sure you comply with the requirements;
- Follow recommendations for travelers placed on website of the Ministry of Foreign Affairs of Ukraine, web source "Travel advices from the Consular Service of Ukraine" end active Facebook page of the Ministry of Foreign Affairs of Ukraine (set up instant alerts on your own smartphone for your convenience).
...I am abroad, and my health or life is in danger.
- Stay calm and immediately contact the hotline of the nearest diplomatic institution of Ukraine (list of phone numbers) or 24-hour hotline of the Ministry of Foreign Affairs of Ukraine: + 38-044-238-16-57, e-mail cons_or@mfa.gov.ua.
Rules of conduct in airports
- Only passengers with boarding passes or tickets in paper or electronic form, as well as wearing face masks or respirators can enter the terminal;
- Documents should be provided only opened and without covers. Passengers must be prepared to remove their face masks or respirators at the inspector's request;
- If you are traveling with your sanitizer, please remember that its volume should not exceed 100 ml;
- In case of detection of COVID-19 symptoms by airport employees, the passenger will be handed over to medical personnel;
- In case of self-identification of symptoms it is necessary to cancel the flight. You should inform the air carrier about your decision through the airline's contact center and contact a doctor;
- Passengers who ignore the requirements for the use of personal protective equipment during their stay in airport areas and directly on board of aircraft may be removed from the flight;
- Passengers must provide themselves with a sufficient number of personal protective equipment;
- You are not required to wear personal protective equipment if there is a document confirming contraindications for the use of personal protective equipment due to existing diseases;
- During the stay on aircraft board try to minimize your moves and perform all actions with your luggage yourself until it is handed over to air carrier;
- Check-in online on the airline's website and scan your boarding pass yourself;
- Plan more time for check-in and check-out to avoid crowded places;
- Disinfect your luggage at check-in.
Information page for
For citizens of "Green Zone" countries
Citizens arriving from "Green Zone" countries will not be required to undergo self-isolation. All such citizens could stay in country being visited only if they have Health Insurance Certificate covering COVID-19 treatment and observation. The insurance policy must be issued by a company registered in Ukraine*.
For citizens of "Red Zone" countries
Tourists who entered the territory of Ukraine and have a negative test result for COVID-19 using the PCR method after crossing the state border - do not need observation or self-isolation.
The policy must cover the costs associated with the treatment of COVID-19, observation and the entire duration of stay in Ukraine.
The policy must cover the costs associated with the treatment of COVID-19, observation and the entire duration of stay in Ukraine.
Rules for staying in cities
Wear a face mask
(Children under 6 years old are allowed to go without face mask)
Use
antiseptic
Avoid crowded places,
Always keep your identity documents with you
Use disposable
gloves
Keep the
1.5 m distance
Health Insurance Certificate covering
COVID-19 treatment and observation
The cost of Health Insurance Certificate is: 3 Euro for 3 days of stay 0.72 EUR for each subsequent day.
(Commission + 8% of the amount)
Rules for staying in hotels
When entering hotel you are required to:
Undergo
temperature screening
Have face mask or
buy it at reception desk
Disinfect
your hands
Rules for staying in public places
Please keep
the 1.5 m distance
Disinfect
hands
Give preference to contactless payment for services and goods
Use protective
gloves
During quarantine it’s not allowed!
- to stay in transport, shopping malls and entertainment centers, shops, premises not wearing personal protective equipment, such as respirator or face mask, including homemade ones;
Information for those who travels abroad
What to do if...
...I've already planned a trip and even
paid for it?
Health Insurance
Enter the code
A message with a code has been sent to your E-mail
(If the code doesn't arrive, check your spam folder or use Gmail)
Congratulations, your policy
has been successfully signed!
has been successfully signed!
The policy is sent to you email.
(If you have not received a policy within 30min, write to us on the WhatsApp hotline)
Insure another personIf you want to become an insurance partner, write us: info@visitukraine.today
State Agency for Tourism Development of Ukraine
Ministry of Infrastructure of Ukraine
State Border Guard Service of Ukraine
Ukrainian Tourist Association