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How to use the Kyiv digital app: detailed instructions

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How to use the Kyiv digital app: detailed instructions

Kyiv Digital is a multifunctional application for residents and visitors of the capital that provides information about air alerts, road closures, accidents, and the amenities of the city's infrastructure. Users can buy QR tickets for transportation, recharge their travel cards, and interact with the city authorities through petitions and voting. Read more about how the app works in the material

Apply for an insurance policy covering military risks for entry and stay in Ukraine
Apply for an insurance policy covering military risks for entry and stay in Ukraine
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The "Kyiv Digital" application is a reliable assistant for residents of the capital, which allows you to quickly purchase a ticket for city transport, find the nearest bus stop or the address of a car parking lot. In addition, it notifies about the blocking of traffic on the road, air alarm, lack of electricity or water at the specified address. It is also possible to sign a petition and vote for the renaming of a street, square or metro station at "Kyiv Digital".

How to use the "Kyiv Digital" application? Detailed instructions for residents and guests of the capital are below.


Installation and registration of the Kyiv Digital application


Step 1 – download the app to your smartphone

Find the "Kyiv Digital" application in Google Play or the App Store and download it to your smartphone.


Step 2 – go through the registration procedure

Enter your mobile phone number in the appropriate field.


Step 3 – Get and enter the verification code

An SMS with a confirmation code will be sent to the specified number, enter it in the appropriate field to complete the registration procedure.


Everything is ready! The advantages of "Kyiv Digital" are already in your smartphone.


"Kyiv Digital" application for foreigners (English version)

The "Kyiv Digital" mobile application also has an English-language version of Kyiv Digital for foreign users.

Its main difference is that registration is available from a foreign phone number (except for Russian ones). Also, notifications about alarms, strikes and curfews will come in English. Details at the link.




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Services and functions of the Kyiv Digital application


The Kyiv Digital application includes many functions for Kyiv residents and guests of the capital:

- "Traffic" - a map of public transport routes with a map of stops.

- "Hourly parking" - a service that will help you find a place and pay for parking.

- "Fines" - track messages about the need to pay a fine for traffic violations.

- "Parking tickets".

- "Map of shelters" - up-to-date data on safe places, as well as heating points in case of a long-term absence of light.

- "Evacuation" - search for a car on the penalty areas of Kyiv by registration number.

- "Registration to the National Academy of Medical Sciences".

- "Petitions" and "Polls".

- "Payment of utilities" - in your personal account you can specify your address and receive electronic receipts for electricity, gas, water, heating and maintenance of an apartment building. Another advantage is the automatic notification of the lack of electricity and water and the approximate time of return of the service.


Pass for all types of transport in the Kyiv Digital application


Undoubtedly, the main value of the program is the ability to quickly pay for travel in city transport:

- Buy a one-time QR ticket.

- Top up the travel card.

- Buy a travel ticket in electronic form.


● How to buy a travel ticket for all types of transport in the Kyiv Digital application?

The service of buying a virtual travel ticket became available only in June 2023. To purchase, you need:

1. Open the "Transport maps" section in the application.

2. Find the "Digital map" block.

3. Press the "Buy" button.

4. Pay for the purchase of an electronic travel document using a bank card. The cost of the "Kyiv Digital" virtual card is 40 hryvnias.

5. After payment, the travel ticket will be automatically linked to your electronic wallet.

6. You can top up the virtual card through the application.


You can also purchase a physical "Kyiv Digital" plastic card through the "E-ticket" terminal and at cash desks at metro stations. Its cost is 50 hryvnias.

To link the transport card to the application, you need to scan the QR code on the back or enter its number and PIN. You can top up the "Kyiv Digital" physical card using the application.


● Which types of public transport accept e-tickets?

The universal e-ticket is valid within the capital, it is accepted in: buses, trolleybuses, trams, on the funicular, in the metro and the city train.

To pay for a subway ride, you need to create a QR-ticket, scan it through the turnstile, and the trip will be debited from the virtual transport card.


● How to pay for travel with a "Kyiv Digital" card or a QR-ticket?

1. To pay the fare, present a plastic card or smartphone to the validator.

2. After reading the ticket, the device will debit the fare from the account.

3. The balance and the number of remaining trips can be easily tracked in the application.


The "Kyiv Digital" application is a convenient service with a large number of services that will simplify your stay in Kyiv.

Also, when planning a trip to Ukraine under martial law, you should take care of an insurance policy that covers the indemnification of war-related risks: damages in the event of an accident due to hostilities or acts of terrorism, outpatient treatment, hospitalization, and emergency care. Apply for reliable insurance quickly and easily using the link. Read more about the benefits of the policy here.


Photo: vechirniy.kyiv.ua


Want to know more? Read the latest news and useful materials about Ukraine and the world in the News section.




We recommend purchasing it for a safe and comfortable trip to Ukraine: 


Visit Ukraine Insurance – safe travel in Ukraine (insurance covering military risks);

Visit Ukraine Legal advice – comprehensive legal support on entry to Ukraine;
Visit Ukraine Tickets – bus and train tickets to/from Ukraine;

Visit Ukraine Tours – the largest online database of tours to Ukraine for every taste;

Visit Ukraine Hotels – hotels for a comfortable stay in Ukraine;

Visit Ukraine Merch – patriotic clothing and accessories with worldwide delivery.




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