What to do if...
...I've already planned a trip and even paid for it?

• Contact airline, travel company or travel operator through which you booked your trip and check the current status of quarantine restrictions in that country as well as your booking status;
• Contact diplomatic institution of Ukraine as well as with representative office of this country in Ukraine;
• Take a close look at terms of your Health Insurance Certificate. Make sure that it covers the costs that may arise in case of emergency, including the infection with COVID-19 virus;

Fill in the form

• Make sure you have extra money in case of emergency (cancellation of return flights, forced stay in country longer than planned one, etc.);
• Take all necessary medicines.

...I’m already in the country where COVID-19 cases continue to be registered?

• Please contact Ukrainian diplomatic institution nearest to you and provide information about your location and contact details. The consuls will only be able to help you if you report about yourself; List of foreign diplomatic institutions of Ukraine;
• Get registered with the Druh ("Friend") system, which provides the voluntary registration of Ukrainian citizens travelling abroad. In such case our consuls will have up-to-date information about your in digital database;
• Avoid visiting regions affected by virus;
• Keep an eye on all reports from local authorities and make sure you comply with the requirements;
• Follow recommendations for travelers placed on website of the Ministry of Foreign Affairs of Ukraine, web source "Travel advices from the Consular Service of Ukraine" end active Facebook page of the Ministry of Foreign Affairs of Ukraine (set up instant alerts on your own smartphone for your convenience).

...I am abroad, and my health or life is in danger.

• Stay calm and immediately contact the hotline of the nearest diplomatic institution of Ukraine (list of phone numbers) or 24-hour hotline of the Ministry of Foreign Affairs of Ukraine: + 38-044-238-16-57, e-mail cons_or@mfa.gov.ua.

Rules of conduct in airports

• Only passengers with boarding passes or tickets in paper or electronic form, as well as wearing face masks or respirators can enter the terminal;
• Documents should be provided only opened and without covers. Passengers must be prepared to remove their face masks or respirators at the inspector's request;
• If you are traveling with your sanitizer, please remember that its volume should not exceed 100 ml;
• In case of detection of COVID-19 symptoms by airport employees, the passenger will be handed over to medical personnel;
• In case of self-identification of symptoms it is necessary to cancel the flight. You should inform the air carrier about your decision through the airline's contact center and contact a doctor;
• Passengers who ignore the requirements for the use of personal protective equipment during their stay in airport areas and directly on board of aircraft may be removed from the flight;
• Passengers must provide themselves with a sufficient number of personal protective equipment;
• You are not required to wear personal protective equipment if there is a document confirming contraindications for the use of personal protective equipment due to existing diseases;
• During the stay on aircraft board try to minimize your moves and perform all actions with your luggage yourself until it is handed over to air carrier;
• Check-in online on the airline's website and scan your boarding pass yourself;
• Plan more time for check-in and check-out to avoid crowded places;
• Disinfect your luggage at check-in.