If for any reason I need to change the location or phone number in the application Vdoma?
You need to contact the support service of the application Vdoma;
How much time does it have to get to the place of self-isolation?
From the moment of crossing the border, you have 24 hours to get to the place of self-isolation;
Can I leave the place of self-isolation?
During self-isolation you have 2 hours in the daytime for personal needs. During this time, you can leave the place of self-isolation to visit places selling food, hygiene products, medicines, medical products that are located at a distance of no more than 2 kilometers from the place of self-isolation;
How does the laboratory transfer tests to the Public Health Center?
According to the rules, the laboratory sends data on a negative test result to the Public Health Center only “at the request of the person.” That is, if you does not demand it, the data is not sent, and the program does not receive a message about the end of self-isolation.
Why install the application Vdoma using exactly a personal phone number?
Upon crossing the border, information about a person, along with their phone number, is entered into the State Border Service of Ukraine and into the GART system. These numbers are entered into the base and from that moment 24 hours are counted to arrive at the place of self-isolation. The application can be authorized to the number of any mobile operator in the world.
How to find out how much time has passed and how much is left to arrive at the place of self-isolation?
When you enters your phone number into the application to activate, the interface displays how much time you have left until the self-isolation regime is turned on.
Is it possible to stay in Ukraine in transit?
A transit stay in Ukraine without self-isolation and taking a test is possible up to 48 hours, if you follow the country "green" zone.
If a person goes to Ukraine in transit through the red zone?
This transit is possible up to 24 hours without observing quarantine upon arrival and passing the test.
Is it obligatory to buy an insurance policy for children?
Yes, a policy is required for all tourists arriving from the red zone.
Is it obligatory to install the app Vdoma for children?
Children under 12 who travel with their parents have the right not to install the app.
If a person has a residence permit in Ukraine, is it allowed not to buy an insurance policy?
If a person with a residence permit came from any zone, they may not buy an insurance policy.
What to do if I can't find what list the country belongs to?
If you cannot find what list your country belongs to, you can always contact the hotline number, where you will be provided with the necessary consultation.
What to do if incorrect data was specified when issuing a policy?
You can contact the hotline and the changes will be made in your policy.
What to do if I haven’t received a code when issuing insurance?
In this case, we advise you to reload the page, clear the cache, change the languages on the page, or use another browser.
What to do if the policy does not arrive in the mail for more than 30 minutes?
Contact the hotline and provide the details that were used for issuing the insurance.
I can’t pay, what should I do?
If your payment fails, we recommend contacting your bank, most often they do not trust payment systems, you need to confirm that it is you who are making the transaction.
Who can buy insurance?
Insurance is provided for foreigners (non-residents of Ukraine) and citizens of Ukraine, including adults and children, without age restrictions.
Where can I read the terms and conditions of the coronavirus insurance contract?
You can familiarize yourself with the terms of the insurance contract on our website in the section of the insurance policy registration.
Do I need to print an electronic policy?
Electronic insurance does not need to be printed. It is enough to save it to your phone or tablet to always have access to the document.
What to do if I bought a policy but the trip is canceled?
Please let us know the reason for canceling your trip and we will be happy to reschedule your dates.
Запроваджено обмеження на поїздки до США громадян України, які упродовж останніх 14 днів перебували на території будь-якої з 26 європейських країн членів Шенгенської Угоди, Великої Британії, Ірландії, а також Китайської Народної Республіки, Бразилії та Ісламської Республіки Іран.
Зазначені обмеження діють також для пасажирів, які перебували на територіях названих країн з метою транзиту.
Дія цих правил не поширюється на громадян США чи законних постійних мешканців США (власників “зеленої картки”).
Запроваджено обмеження на поїздки до США громадян України, які упродовж останніх 14 днів перебували на території будь-якої з 26 європейських країн членів Шенгенської Угоди, Великої Британії, Ірландії, а також Китайської Народної Республіки, Бразилії та Ісламської Республіки Іран.
Зазначені обмеження діють також для пасажирів, які перебували на територіях названих країн з метою транзиту.
Дія цих правил не поширюється на громадян США чи законних постійних мешканців США (власників “зеленої картки”).
Запроваджено обмеження на поїздки до США громадян України, які упродовж останніх 14 днів перебували на території будь-якої з 26 європейських країн членів Шенгенської Угоди, Великої Британії, Ірландії, а також Китайської Народної Республіки, Бразилії та Ісламської Республіки Іран.
Зазначені обмеження діють також для пасажирів, які перебували на територіях названих країн з метою транзиту.
Дія цих правил не поширюється на громадян США чи законних постійних мешканців США (власників “зеленої картки”).
Запроваджено обмеження на поїздки до США громадян України, які упродовж останніх 14 днів перебували на території будь-якої з 26 європейських країн членів Шенгенської Угоди, Великої Британії, Ірландії, а також Китайської Народної Республіки, Бразилії та Ісламської Республіки Іран.
Зазначені обмеження діють також для пасажирів, які перебували на територіях названих країн з метою транзиту.
Дія цих правил не поширюється на громадян США чи законних постійних мешканців США (власників “зеленої картки”).
Last update 21.01.2021
What to do if...
...I've already planned a trip and even paid for it?
...I’m already in the country where COVID-19 cases continue to be registered?
...I am abroad, and my health or life is in danger.
Extreme recreation – irregular activities, any sport and activities:
VISIT Ukraine.Today is the unique information portal for tourists traveling to Ukraine and Ukrainians planning a trip abroad.
The portal has the necessary and most up-to-date information on:
A 24-hour English-speaking hotline is operating for tourists if they need clarification on the information provided or prompt assistance in resolving problems and misunderstandings related to crossing the Ukrainian border.
On the website you can order a medical insurance policy of 6 leading insurance companies of Ukraine:
We offer an entry insurance policy for a period of 3 days, which fully covers COVID-19 treatment and observation. As well as an insurance policy for travel abroad with a minimum period of 2 days. For its purchasing you need to fill out an electronic form and make a payment, after that completed insurance document will be sent to the specified e-mail.
All information on the resource is updated daily and is presented in three languages - Ukrainian, English and Russian.
The portal was developed by the Ukrainian organization VISIT Ukraine with the informational support of the State Agency for Tourism Development, the Border Guard Service of Ukraine and representatives of the Ministry of Infrastructure, the Ministry of Health, the Ministry of Foreign Affairs of Ukraine.
All-Ukrainian public union Visit Ukraine is an association of representatives of tourism transformation of Ukraine.
Our mission is to promote and popularize Ukrainian tourism in the domestic and foreign markets through the use of modern and powerful information support tools. Sustainable development of the industry and increasing the number of visitors.
Our main goal is to encourage foreign and Ukrainian tourists to travel around Ukraine, as well as provide up-to-date information on the rules of safe and comfortable state border crossing and stay in the country.
We cooperate with all departments of the legislative and executive branches. Union representatives are members of expert groups and advisory bodies.
Wear a face mask
(Children under 6 years old are allowed to go without face mask)
Use
antiseptic
Avoid crowded places,
Always keep your identity documents with you
Use disposable
gloves
Keep the
1.5 m distance
The whole world except:
(USA, Canada, Japan, Australia, New Zealand)
The whole world:
(Except Ukraine)
The insurance also covers cases if in the blood presence alcohol.
What to do if...
...I've already planned a trip and even
paid for it?
A message with a code has been sent to your E-mail
(If the code doesn't arrive, check your spam folder or use Gmail)
The policy is sent to you email.
(If you have not received a policy within 30min, write to us on the WhatsApp hotline)
Insure another personIf you want to become an insurance partner or agent, write us: [email protected]
State Agency for Tourism Development of Ukraine
Ministry of Infrastructure of Ukraine
State Border Guard Service of Ukraine
Ministry of Foreign Affairs of Ukraine
Hotline:
