Meet & Greet in Kyiv — Personal Railway Station Concierge Service
Information about service
The Meet & Greet service at the Central Railway Station in the capital is a premium concierge service that makes your trip simple, safe, and enjoyable. If you need a reliable assistant to meet you, guide you through the crowds, or help with heavy luggage, this option is a perfect match. Having a private travel concierge means you can relax while an expert handles all the organizational details of your transit in Kyiv.
What is included in the Meet & Greet service: full list of features
This service provides full passenger support from the station entrance directly to your train carriage, or vice versa. You won't have to carry heavy bags or look for the right platform on your own.
On departure
● Meeting with a company manager at the central entrance or parking lot.
● Porter assistance with any amount of bags and suitcases.
● Fast security check through a dedicated priority line.
● Waiting for your boarding in a comfortable lounge area.
On arrival
● Personal meeting right on the platform next to your train doors.
● Careful transportation of your luggage to your car.
● Escorting the passenger to the parking lot or a taxi stand.
Fast Track to the train: how to get to the platform without queues?
Fast Track is a special system that allows you to pass all mandatory station security checks through a separate, dedicated corridor without waiting in the general line.
Foreign guests and business travelers often ask what concierge services with an express pass feature. It is very similar to the fast-track option you usually see at airports, but now it is available at the railway station in Kiev. Your personal assistant will guide you past the crowds, which is an absolute lifesaver during peak hours when you only have a few minutes left before departure.
Lounge at the Kyiv station: 1 hour free with your booking
When you book the escort package, you automatically get one hour of free relaxation in the station's comfortable business lounge.
Here you can enjoy soft chairs, fast Wi-Fi, and fresh drinks while waiting for your train. Please note an important safety rule in Ukraine: if an air raid alert sounds, the lounge temporarily closes. The staff will promptly escort all guests to a safe underground shelter.
Who is the Meet & Greet for: tourists, business, families with kids
This luxury concierge service is ideal for people traveling with heavy luggage, young children, or those who simply do not want to navigate a busy station alone.
● Tourists and foreigners: Easy navigation and an English-speaking guide to avoid language barriers.
● Business clients: Quick passage and a quiet place to work or make calls before departure.
● Families with children: no more having to keep an eye on the little ones and carry bags at the same time. An important detail for parents: children under 7 travel absolutely free when the service is booked under an adult’s name.
How to book Meet & Greet in Kyiv: 3 simple steps
You can order your personal station assistant online in just a couple of minutes via the Visit Ukraine website.
1. Select the type of service (pickup or drop-off), specify the date of travel, the number of passengers, and the exact time.
2. Enter the trip details: train number, car number, and the passengers’ personal information.
3. Pay for the service on the website using your preferred payment method and immediately receive a confirmation with a QR code via email.
Cancellation and refund policy
If your plans suddenly change, you can easily cancel your booking through our support team and get your money back.
If you cancel the order more than 24 hours before the scheduled meeting, you will receive a 100% refund. If there are less than 24 hours left before the service time, you will get a 50% refund.
FAQ: Frequently Asked Questions
What is Meet & Greet at the railway station?
This is a comprehensive passenger care service, which includes meeting at the train or entrance, luggage assistance, fast-track security screening, and relaxation in the station's VIP lounge.
Does the Kyiv railway station operate during an air raid alert?
Yes, the Kyiv railway station continues to operate during an air raid alert and is open as a shelter for passengers and local residents.
Can I book the concierge service with children?
Yes, of course. Children under 7 years old are accompanied by adults for free; there is no need to add them as separate paying passengers.
For how many passengers can the concierge service be booked?
You can place an order for a single person as well as for a group of up to four people, simply by adding the required number of spots when filling out the online form.
What is included?
Lounge
Meet & Greet
Fast track to Train
Luggage assistance
Separate parking in front of the lounge
*From each purchased tour, we transfer 10% to the Ukrainian Refugee Support Fund. All profits from press tours are transferred to the reconstruction of Ukraine.