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04 Sep. 2023

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Change of train in Przemysl: what to do if your train is late on the way to or from Ukraine

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Change of train in Przemysl: what to do if your train is late on the way to or from Ukraine

Polish Przemyśl is an important hub for international trains and also has a strategic importance as a border crossing for passenger transfers. Find out what to do if your train from Ukraine is late and you miss the planned transfer

Order bus, train, plane tickets to/from Ukraine and between cities around the world
Order bus, train, plane tickets to/from Ukraine and between cities around the world
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Przemyśl is an important border crossing point for passenger transfers. Direct trains to Poznan, Szczecin, Świnoujście, Wroclaw and Warsaw depart from this station. 


In addition, the routes of passengers traveling to Prague with Regiojet tickets also intersect here. Regiojet trains regularly stop in Rzeszów, Tarnów, Kraków, Katowice, Ostrava and Pardubice.


Przemyśl also serves as an important hub for international trains to Graz and Berlin.


But what if your train from Ukraine to Przemyśl is delayed and you miss your connection? Does Ukrzaliznytsia expect passengers who are late due to delays in Polish trains? In the article below, we answer these questions and tell you about all the nuances of transferring in Przemyśl.


What should you do if your train from Ukraine is delayed in Przemyśl?


Delays of trains from Ukraine to Przemyśl occur from time to time. Ukrainian trains arrive at platform 5, where customs control is carried out.


Often, it is a long customs control that can cause a delay that prevents you from changing trains on time. However, in Przemyśl there is a ticket office that will issue passengers a certificate that will allow you to continue your journey and take the next Polish train in your direction. 


What documents are required when boarding another train?


When boarding a new train, it is important to present the issued certificate, as well as your ticket for the train you missed.


At the ticket office of Przemyśl station you need to present the following documents to receive the certificate:


1. Ticket for the train of Ukrzaliznytsia.

2. Ticket for the train you planned to change trains in Przemyśl.


It is important to note that in some cases, conductors may not issue paper tickets to passengers after the end of the trip. In this case, you can present an electronic version of the ticket.


For example, if you were planning to transfer from the Intercity train from Kyiv at 6:23 to the train to Krakow at 7:21 and your train from Kyiv was late, you can get a certificate at the ticket office and continue your journey on the next train to Krakow, for example, at 10 or 11 o'clock.




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What should I do if my train is late in Przemyśl while traveling to Ukraine?


Polish trains are also often delayed for several hours. In such cases, Ukrzaliznytsia and Polish railways jointly coordinate transfers, and Ukrzaliznytsia may delay the departure of the train from Przemyśl to Ukraine.


If your Polish train is late to Przemyśl, it is best to call the Ukrzaliznytsia hotline at 0-800-50-3111 and wait for further instructions from the carrier. 


In addition, Ukrzaliznytsia promptly informs about delays of Polish trains and departure of trains to Ukraine on its social media.


If the delay is very long, Ukrzaliznytsia may allow late passengers to take another train to Ukraine with the same tickets. For example, there are 5 daily trains from Przemyśl to Kyiv. Therefore, in case of a delay, passengers can continue their journey on the next Intercity train.


Please note! When arriving in Przemyśl, passengers will be informed over the loudspeaker at the station and will receive further instructions.


If you are planning a trip to Ukraine or between cities around the world, we recommend using the convenient train/bus/plane ticket booking service from Visit Ukraine. Here you can see the available options, timetables and purchase the necessary tickets quickly and easily.


We remind you! Earlier we wrote that in early September, Polish Railways will start the planned repair work on the infrastructure in Przemyśl. This will lead to temporary changes in the train schedule. Find out more about the new trains planned and the schedule in our article.




Our recommendation for a safe and comfortable trip: 


Visit Ukraine Insurance - insurance for a safe stay abroad without unnecessary expenses;

Green Card - compulsory car insurance for traveling abroad;

Visit Ukraine Tickets - book tickets for buses, trains, and airplanes to/from Ukraine and between cities around the world;

Private Lawyer service - professional legal support on visa and migration issues;

Visit Ukraine Merch - buy patriotic clothing and accessories with worldwide delivery.





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