The European Union is launching a hotline for Ukrainian refugees
The EU Mission to Ukraine announces the launch by the European Commission of a special Ukrainian hotline to provide information and assistance to Ukrainians fleeing Russian aggression.
💻 Using its Europe Direct Contact Center (EDCC), the European Commission has been providing information and answers to written questions in Ukrainian since the end of March.
📞 Now this service is also available by phone. By calling the hotline, Ukrainians fleeing the war can get a wide range of practical and useful information and answers to questions about the conditions of entry and travel to the EU, access to rights and opportunities such as education, work or health care.
📞You can contact the hotline in Ukrainian within the EU at 00 800 6 7 8 9 10 11 (the service is provided free of charge), as well as from outside the EU at +32 22 99 96 96 (standard international tariffs apply) .
The hotline is also available in the official languages of the EU and Russian. Additionally, there is a free callback service. More information is available on the EDCC website 👉 https://european-union.europa.eu/contact-eu_en
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For refugees
The simultaneous stay of visitors in the hotel lobby not more than one person per 10 square meters of serviceable area is allowed.
Persons can visit hotels and stay there (outside hotel room) only if they wear respirator or face mask (including homemade mask), so that the nose and mouth are covered.
Hotel guests are obliged to keep the 1.5 meters distance.
Online check-in making in advance is recommended to avoid queues at check-in to hotel.
Meals in hotels are provided through meals delivery service to rooms upon prior order or at hotel restaurants situated inside or in open areas, provided the distance of at least 1.5 meters between seats at adjacent tables.
Not more than 4 clients are allowed to stay at the table (excluding children under 14 years old). Unless these tables are separated by a special partition;
Self-serve is not allowed.