Forgotten things on the train is a fairly common problem for travelers. "Ukrzaliznytsia" explained where passengers can turn for help and the algorithm of actions for returning forgotten luggage

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"Ukrzaliznytsia" trains remain one of the most popular types of interregional transport in Ukraine. Millions of people use the railway every day, and every day some of them forget something. We tell you what to do and where to turn if you lost things on the train or at the station.

To begin with, you need to know that UZ stores lost things for no more than 30 days, so you need to hurry up with their search.

Also, for those who often travel by Ukrainian railways, we would like to remind you that "Ukrzaliznytsia" provides a number of free services that you may not even know about. More details - in our material.

What to do if you lose things on the train?

1. contact the head of the station (station) where you got off the train and write a written statement;

2. in the application, indicate the train number and the seat you occupied, describe the lost items and indicate the nearest station where you need to transfer them;

3. upon receipt of the items, the owner must pay the necessary fees to the carrier (for storage, packaging, baggage transportation at the baggage rate, etc.).

It should not be forgotten that during martial law, passengers of "Ukrzaliznytsia" are checked in an intensified manner. In their territory, there are certain rules about things that cannot be taken with you to stations and trains. Read here what is prohibited.

What to do if I forgot things at the station?

Things that passengers forget not on trains, but at the train station or a certain station, are usually stored there. The passenger can contact the station master and get his belongings after his identity is confirmed by the relevant documents.

At the same time, in case of loss of an item during the trip, you need to contact the employees of the UZ at the final station of arrival. You can also call 0 800 50 31 11. You can get things (if found) within 30 days from the moment of loss. To pick them up, you need to show your documents to the railway workers.

We will remind you! "Ukrzaliznytsia" continues to actively develop international connections with Europe. That is why it becomes easier and more convenient to get to or leave Ukraine. All the most current flights from Ukraine to 6 European countries and back are here (information and directions are constantly updated).

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