Come back

1 min

05 Feb. 2023

13808

What to do if you forgot things on the train or at the station: where to turn

Transport
Popular
Ukraine

Share:

What to do if you forgot things on the train or at the station: where to turn

Forgotten things on the train is a fairly common problem for travelers. "Ukrzaliznytsia" explained where passengers can turn for help and the algorithm of actions for returning forgotten luggage

More useful news in our Telegram channel
More useful news in our Telegram channel
FOLLOW


"Ukrzaliznytsia" trains remain one of the most popular types of interregional transport in Ukraine. Millions of people use the railway every day, and every day some of them forget something. We tell you what to do and where to turn if you lost things on the train or at the station.


To begin with, you need to know that UZ stores lost things for no more than 30 days, so you need to hurry up with their search.


Also, for those who often travel by Ukrainian railways, we would like to remind you that "Ukrzaliznytsia" provides a number of free services that you may not even know about. More details - in our material.


What to do if you lose things on the train?


1. contact the head of the station (station) where you got off the train and write a written statement;

2. in the application, indicate the train number and the seat you occupied, describe the lost items and indicate the nearest station where you need to transfer them;

3. upon receipt of the items, the owner must pay the necessary fees to the carrier (for storage, packaging, baggage transportation at the baggage rate, etc.).


It should not be forgotten that during martial law, passengers of "Ukrzaliznytsia" are checked in an intensified manner. In their territory, there are certain rules about things that cannot be taken with you to stations and trains. Read here what is prohibited.


What to do if I forgot things at the station?


Things that passengers forget not on trains, but at the train station or a certain station, are usually stored there. The passenger can contact the station master and get his belongings after his identity is confirmed by the relevant documents.


At the same time, in case of loss of an item during the trip, you need to contact the employees of the UZ at the final station of arrival. You can also call 0 800 50 31 11. You can get things (if found) within 30 days from the moment of loss. To pick them up, you need to show your documents to the railway workers.


We will remind you! "Ukrzaliznytsia" continues to actively develop international connections with Europe. That is why it becomes easier and more convenient to get to or leave Ukraine. All the most current flights from Ukraine to 6 European countries and back are here (information and directions are constantly updated).



Our products and cooperation:


Visit Ukraine Tours is the largest online database of tours in Ukraine for every taste;

Visit Ukraine Merch - patriotic clothing and accessories with worldwide delivery;

Visit Ukraine Tickets - book airline tickets to anywhere in the world, as well as bus and train tickets;
Insurance and legal assistance - make your trip as safe as possible;

Cooperation – cooperation and advertising integrations with the Visit Ukraine and Visit World projects.




Recommended articles

1 min

War Officials were forbidden to leave Ukraine during the war: rules and exceptions

Officials were forbidden to leave Ukraine during the war: rules and exceptions

The government approved Resolution No. 69 and made changes regarding the travel abroad of people's deputies, deputies of local councils, judges, prosecutors, civil servants and other categories of persons. Learn more about who was banned from leaving the country

03 Feb. 2023

More details

1 min

Popular Utilities in Poland: how much you will have to pay for gas, electricity and water in 2023

Utilities in Poland: how much you will have to pay for gas, electricity and water in 2023

Ukrainians currently living in Poland are not exempted from paying for communal services. Find out how much you need to pay for gas, electricity and water in 2023 and the features of utility payments in the country

04 Feb. 2023

More details

1 min

Documents Legal stay in the Czech Republic: when a special visa strpeni (Vízum strpění) is issued is considered temporary protection

Legal stay in the Czech Republic: when a special visa strpeni (Vízum strpění) is issued is considered temporary protection

The Czech Republic offers several legal stay options for refugees. In particular, some Ukrainians, who arrived in the country after February 24, issued a special strpení visa (Vízum strpění). Learn more about when such a visa does not need to be extended and when the document is considered temporary protection

04 Feb. 2023

More details

1 min

For refugees How to change residency in Berlin for Ukrainians with temporary protection: detailed instructions

How to change residency in Berlin for Ukrainians with temporary protection: detailed instructions

The majority of Ukrainian refugees who continue to stay in Germany rent their own housing. According to the law, when you change your place of residence, you must also change your registration. Learn more about how to do this

05 Feb. 2023

More details