How to authorize into the Diia application while abroad: detailed instructions

Millions of Ukrainians living abroad continue to use government services via their smartphones. However, in some countries, additional settings may be required for the app to function properly. Learn more about logging in to “Dii” from abroad and how to resolve any login issues

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The state application "Diia" allows all Ukrainians to keep their documents in their smartphone. Among the documents that you can use through "Diia" are a passport in the format of an ID card, a foreign passport, a driver's license, a student card, a technical passport for a car, a pension certificate, etc.

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How to log in to Diia using BankID while abroad?

When you are abroad, you can log in to "Diia" in the usual way using BankID. To do this, you need to download and open "Diia", click on the "BankID" icon on the main screen, select the bank you need from the list and log in through the application of this bank (for example, Mono or Privat24).

How to log in to Diia using NFC while abroad?

You can also log into the application using NFC. To do this, you need to open the application, select the item "authorization via NFC" and read the NFC chip with your smartphone. You can find the chip on biometric documents: an ID card or a foreign passport.

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Can location affect authorization in Diia?

Keep in mind: your location may affect your entry into the "Diia". Therefore, if you have problems logging into the application, we advise you to use a VPN and specify Ukraine in your location.

In which countries exactly do you need to use a VPN for authorization in Diia?

VPN is definitely required to enter "Diia" in the following countries:

• Africa;

• Asia;

• South America;

• countries under the US embargo.

While abroad, Ukrainians face not only issues related to accessing digital documents but also the need to establish legal status in their new country. The immigration lawyers at Visit Ukraine can help you navigate the procedures for obtaining temporary protection, a residence permit, visa matters, and other immigration processes in any country of residence.

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Reminder! For Ukrainians traveling to Ukraine via Poland, it is important to check your documents and residency status in advance. What Ukrainians need to know before traveling to Poland in 2026 — find out more at the link.

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