Since March 15, territorial bodies and territorial subdivisions of the State Migration Service, which are located in safe areas where no active hostilities are taking place, have resumed work on receiving and providing administrative services, in particular, documents for ID-cards, foreign passports of Ukrainian citizens, permanent and temporary residence permits.

The Migration Service will also paste photographs into the passport of a citizen of Ukraine in the form of a booklet, extend the validity of foreign passports and introduce information about children, in particular, pasting a photograph into the foreign passport of parents, which allows citizens to cross the border freely fleeing from the war.

From now on, citizens who have lost documents or whose validity has expired can apply to a designated body of the State Migration Service, which works in compliance with the security of martial law.

We remind you that it is possible to draw up documents in any territorial body or subdivision of the State Migration Service, regardless of the registered place of residence.

☎️ As the situation regarding the work of territorial bodies of the Service is currently dynamic, it is possible to find out about the schedule of their work by calling the relevant territorial bodies at the following numbers:

Vinnytsia region     

+380 432 673 301

Volyn region

+380 322 284 076

Dnipropetrovsk region    

+380 567 203 017

Donetsk region

+380 955 385 703

Zhytomyr region 

+380 987 090 601

Zakarpattia region

+380 312 640 565

Zaporizhzhia region

Ivano-Frankivsk region 

+380 342 553 112

Kirovohrad region

+380 522 321 811

Lviv region   

0800308877

Mykolaiv region     

+380 512 374 007

Odesa region   

+380 487 053 168, +380 501 902 621

Poltava region  

+380 532 565 145

Rivne region      

+380 362 699 434, +380 362 634 508

Sumy region   

+380 506 377 737

Ternopil region

+380 352 271 389

Khmelnytskiy region

+380 932 738 510

Kharkiv region

+380 96 596 10 21

+380 677 186 843

Cherkasy region    

+380 472 541 139

Chernivtsi region

+380 372 550 461, +380 372 550 461

Chernihiv region  

+380 63 170 02 13

Kyiv and Kyiv region

(044) 295-43-94

Call center for "Document" (information on the work of "Passport service" centers) 

+38 044 597 87 77

☎️ Since March 16, 2022, the work of the "hot line" of the State Migration Service is resumed:

 ☑️ for administrative services please call:

+ 38-050-138-29-11 (Vodafon) - voice calls only;

+ 38-096-915-00-28 (Kyivstar) - voice calls; This number also allows you to communicate with the operator in Viber and Whatsapp messengers via text messages (without voice calls).

☑️ for checking the status of documents:

+ 38-096-033-24-42 (Kyivstar) - voice calls; This number also allows you to communicate with the operator in Viber and Whatsapp messengers via text messages (without voice calls).

🕘 Opening hours of the hotline: from 9.00 to 18.00.