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22 Mar. 2023

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Calling emergency and helpful services in Europe: a list of numbers

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For refugees
Calling emergency and helpful services in Europe: a list of numbers

While abroad, it is important to be prepared for anything. In particular, know the emergency contact numbers. Find out the phone numbers of important services in EU countries

An insurance policy is a guarantee of your safety and peaceful stay outside of Ukraine
An insurance policy is a guarantee of your safety and peaceful stay outside of Ukraine
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Emergencies can also happen abroad. In this case, it is important to be focused and respond quickly by calling the necessary rescue services. We recommend memorizing the contacts of the most important services that will be useful abroad.


Emergency assistance to the population


Each country of the European Union has a single emergency line - 112. If you forget the phone number of a specific service in the country where you are, call 112. 


Poland


The country that has received the most Ukrainian refugees has an extensive emergency assistance system. Depending on the situation, choose where to go:


 Ambulance (Pogotowie Ratunkowe) - 999

 Fire Department (Straż Pożarna) - 998

 Police (Policja) - 997

 Emergency water supply service (Pogotowie Wodociągowe) - 994

 Emergency heating service (Pogotowie Ciepłownicze) - 993

 Gas emergency service (Pogotowie Gazowe) - 992

 Energy Emergency Service (Pogotowie Energetyczne) - 991

 National Health Fund (Narodowy Fundusz Zdrowia) - 989

 Municipal Police (Straż Miejska) - 986

 Mountain Rescue Service (Ratownictwo Morskie i Górskie) - 985

 Water Rescue Service (Pogotowie Rzeczne) - 984


In addition to rescue services, it is important for Ukrainians to know where to get help as displaced persons. The help line is available around the clock by calling +48 222 309 900. It is important that the consultants speak Ukrainian and English. You can get an offline consultation in special institutions - see the list of addresses here.


We also recommend that you memorize the telephone number of the hotline of the Embassy of the Republic of Poland - +48 47 721 75 75.


Germany


To call the appropriate emergency service, call 112. The operator will ask you to describe your situation and direct the call to one of the following services: emergency medical care (Rettungsdienst), police (Polizei) or fire service (Feuerwehr).


You can call the police directly by dialing 110. This line is available around the clock and operators speak both German and English. 


If your problem does not require immediate attention, call 116117. For non-emergency medical consultations, you can contact the doctor on duty or the nurse line at 0800 4759 2330.


It is important for Ukrainians abroad to know not only the emergency numbers. Pay attention to the following contacts:


 Help line in cases of sexual or domestic violence - +49 8000116016

 Child abuse hotline - +49 800 22 55 530

 Emergency assistance for pregnant women - +49 200 40 40 020


You can contact the Embassy of Ukraine in the Federal Republic of Germany by calling +49 3028887128 and +49 3028887116. The address and opening hours are available on the Embassy's website.


United Kingdom


The 112 number continues to operate in the country despite its exit from the EU. You can also call 999 to call an ambulance, police, or fire.


The Embassy of Ukraine in the United Kingdom is located at 60 Holland Park, London W11 3SJ. You can get advice by phone by calling +44 20 77 27 63 12.


Lithuania


In this country, there is only a general emergency number - 112. 


For refugees from Ukraine, there is a round-the-clock hotline where you can get advice in Ukrainian or Russian - call 1808. Psychological assistance to Ukrainians is provided on a separate hotline at 1809. 


Italy


In Italy, as in Ukraine, there are three main telephone numbers for calling services:


 Police - 113

 Fire department - 115

 First aid - 118


There are refugee assistance centers in the country. Call them at the following numbers:  Rome - 800938873, Milan - 020202, Florence - +393896674128.


If necessary, please contact the Embassy of Ukraine in Rome or the Consulates General of Ukraine in Milan or Naples:


 Embassy of Ukraine in Italy - +393519886823, Rome, via Monte Pramaggiore, 13

 Consulate General of Ukraine in Milan - +393487254038, Milan, via Ludovico di Breme, 11

 Consulate General of Ukraine in Naples - +393277364822, Naples, via G.Porzio, 4 Centro Direzionale, isola B-3, int.5-6.

Spain


Local emergency numbers are also available here:


 Police - 091

 Emergency medical care - 061

 Firefighters - 080

 Local police for minor offenses - 092


If you need to resolve an issue not related to an emergency, please contact the embassy, consular office or international organizations:


 Embassy of Ukraine in Spain: tel. +34 917 48 93 60

• Consulate of Ukraine in Barcelona: tel. +34 934 02 89 56

 Consulate of Ukraine in Málaga: tel. +34 952 22 06 15

 UNHCR (United Nations High Commissioner for Refugees): 91 556 36 49 


Czech Republic


If you live in the Czech Republic, please write down the following phone numbers:


• Fire department - 150

 Ambulance - 155

 Municipal police - 156

 Republican police - 158


Please note that the municipal police only deal with minor offenses, while the national police should be called in cases of public order, robbery, violence, or the discovery of a dead body.


If you, as a refugee, need immediate support, please call the hotline: +420 770 600 800.


France


To call a doctor in France, you can call the short number 15. For firefighters, call 18, and for the police, call 17. In case of social emergencies, call 115.


More useful information and contacts can be found on the website of the Coordination Committee for Assistance to Ukraine in partnership with the Embassy of Ukraine in France.


We remind you! Recently, Ukrzaliznytsia announced a new route to Wizz Air's Romanian base. To learn how to get to 13 European countries, follow the link.



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